Client Information
Client Industry: Legal (Litigation Support)
Location: Queens, New York, USA
File Information
File Type & Duration: Audio extracted from two video files totaling under 2 minutes in runtime
IMG_1708.mov – 27 seconds- IMG_9452.mov – 1 minute and 6 seconds
Goal
The client required the translation of Mandarin audio from two short video recordings into English for legal proceedings. These recordings captured conversations between the client (the plaintiff) and the landlord’s representative (the defendant) and were to be submitted as certified evidence in court.
The client emphasized the need for accurate speaker identification and a legally formatted transcript that adhered to court documentation standards. Prompt delivery was essential due to the time-sensitive nature of the legal case.
Key Challenges
- Court-Specific Formatting: The translation needed to meet strict formatting standards suitable for legal submission.
- Speaker Identification: Clear distinction between two speakers (plaintiff and defendant) had to be maintained throughout the transcript.
- Sensitive Content: The material included emotionally charged statements and potential defamation, demanding careful handling of context and tone.
- Correction Handling: The client later submitted detailed feedback requesting revisions to ensure the translated meaning better reflected the original Mandarin dialogue.
Speakers & Languages
Number of Speakers: 2
Languages Used: Mandarin (source), English (target)
Delivery Time
Delivered within 12 hours of receiving payment, under a rush delivery request.
Strategy
Vanan Services followed a structured approach:
- Initial Review: After receiving the files and understanding the urgency, the team assigned certified legal translators specialized in Mandarin-English translations.
- Speaker Attribution: Using client-provided speaker names, the translators labeled dialogue accurately for court clarity.
- First Delivery: Transcripts were prepared and delivered quickly, including a certificate of translation.
- Revisions: Upon client review, additional refinements were made at no extra charge. The translators revised several statements based on the client’s clarification to ensure linguistic and contextual precision.
- Finalization: Revised transcripts were sent for confirmation and were deemed ready for court submission.
Results
- Accuracy Enhanced: Ambiguous phrases in the original translations were clarified to reflect accurate intent and legal context.
- Court Compliance: Certified translations met New York court requirements.
- Customer Retention: The client appreciated the revision flexibility and responsiveness.
- Efficiency: Delivery within 12 hours helped the client meet court documentation deadlines.
Testimonial
"Vanan was quick and meticulous. Their translations helped me present clear evidence in court, and their willingness to revise made all the difference."— Legal Client, Litigation Support
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