Need a Call back ?
Frequently Asked Questions
take a peak, we got answers for your quries here.
Specific Information

Free Quote: Hit off the free quote bar to request for price estimates.
Call Back Facility: Give us your contact numbers and you’ll immediately receive a call back from us.
Upload Bar: Get started by uploading your files to our protected servers.
Online Chat 24/7: Connect with us through live chats for your questions.
Toll-Free Hot-lines: Dial our toll free hotline numbers in Australia, UK and US for assistance.

We have hassle-free payment methods to choose from:
1)PayPal: Secure payment through PayPal.
2) Credit/Debit Cards: Pay your invoice through Discover Card, MasterCard, VISA or American Express Online.

We do not have limited customer hours. We provide assistance 24/7 all year round.

Services Information
1. How do you transcribe quickly?

We have a vibrant team of experienced and knowledgeable transcribers who comply clients’ requirements in fast turnaround. They provide error-free transciptions with excellent quality and accuracy at all times.

2. Do you offer transcription services in other languages?

Yes, we offer high quality transcription services in over 100+ foreign and local languages worldwide including Arabic, French, Dutch, Vietnamese and many more.

3. Can you transcribe multi speaker files?
As one of the best transcription company online, we transcribe multi speaker files such as conferences, calls and interviews. With our talented transcribers along with modern transcription tools and equipments, we produce accurate results at affordable rates.
1. How do you keep my information secure?

Uploaded files are protected through our SSL encryption software against unauthorized access and online hackers. Non-Disclosure Agreement policy is also provided to keep clients’ personal information highly confidential.

2. What file formats do you accept?

We provide help for all document, audio and video file formats. We have different variations of file formats to select from including:
Audio File Formats : MP3, WAV, FLAC, AAC, WMA, MP4, AVI, RMVB, FLV, MPG, AIFF and more.
Video File Formats : Mov, m4v, MP4, VOB, WMV, AVI, FLV, MPEG, MP4 and more.
Document File Formats : PDF, DOC, PPT, XLS, XLSX, EPUB, ODT, ODP, ODS and more.

3. What type of translations you do?

We accurately do translations in audio, document, images and video files.

1. Do you offer discounts on small revisions?

Yes, we offer discounts on small revisions. We have premium discount offers and freebies for bulk orders, friend referrals and many more. Just upload your files to enjoy attractive discounts.

2. How can I listen to your voice samples?

To get a good head start for our services, we provides free voice samples to listen from. This is to assure our clients of top notch quality and high accuracy voice over results for their utmost satisfaction. To get further details, reach us through our customer support.

3. Do you offer background music?

With our conducive voice recording studio equipped with modern tools and equipments, we do voice overs with background music as requested by clients.

1.How can I view and edit the caption file?

For viewing captions, you can upload your videos to Youtube including the caption file. Ensure that you are in a private mode settings.
For editing captions, there are cutting-edge software like Adobe Premiere CC, Annotation Edit, and Subtitle Edit who can do the job seamlessly.

2.What video file formats can you accept?

We accept all major file formats for videos like Mov, m4v, MP4, VOB, WMV, AVI, FLV, MPEG, MP4 and more.

3. How long will captions take?

Turnaround time depends on file length, difficulty and complexity of your source files. Captions are generally delivered within 24 hours or earlier. If you want estimates for your urgent project, simply CALL, CHAT or EMAIL us.

1. What languages can you create subtitles in?

Our company provides fully customized services. We can create subtitles in any language as required by clients. Aside from English, we specialize in more than 100+ languages such as French, Italian, Japanese and many more.

2. What is the turnaround time?

Our services offer rush and super rush turnaround time including 24 hours. Our quick turnaround time frames vary by file lengths and complicacy of materials. For more information, contact our 24/7 Customer Support.

3.Who will subtitle my video?

We have a remarkable patform of subtitling experts whose experience and skills in video production industry are unequaled. They have been screened through a rigid hiring process to determine their suitability for the job. Their educational backgrounds and other credentials are exceptional as they graduated with Masters and Doctorate Degrees.

1. Do you offer Typing services in other languages?

We cover typing services done in various languages to cater our global market. Upload your files now to start the typing process in your selected language. .

2. What file formats do you accept?

We offer a wide range of file formats for your typing needs such as MP3, AVI, AIF, M4A and much more. Whenever you need customization of your typing contents, we’ll be happy to assist you.

3. What is your turnaround time?

Our services respond to urgent typing needs in swift turnaround time as follows:
1 Hour File: 24 hours.
2 Hours File: 2 to 3 working/business days.
3 Hours File: 3 to 4 working days.
4 Hours File: 4 to 5 working days.
Files above 4 hours: get further information from our customer care agents.

What are the benefits of using video animation services?

If a picture paints a thousand words, imagine what a video animation can do. Animations are the best way to captivate the attention of your audience. It can spread your message effectively, rank higher in search engines, and create long lasting impression.

Where can I get professional video editing services online?

Our proficient video editors are all professionals who are ready to transform your raw footages into something wonderful. Using the latest technology and modern equipment, we can put enhancements and other corrections to make your videos a refined masterpiece.

Why should I get video spokesperson services?

Our video spokesperson services have a proven track record of helping companies achieve their goals. With our explainer video, there is significant increase in conversion, high profits, and brand awareness. Video spokesperson can give your business that much needed boost. Ready to experience our video spokesperson? Request for a Free Quote now.

What services do you offer as a video production company?

We are a world-renowned video production company producing compelling visual contents for business, corporate and other projects. Our services include concept development, scriptwriting, video editing, project management, creative personnel and more. To learn more about this service, CHAT with us today.

Talk to an expert

Toll Free 24/7 phone support
US : 1-888-535-5668
UK : +44-80-8238-0078
AUS : +61-1-8003-57380
Use our LIVE CHAT NOW for more details

About vanan services