The refund policy is only valid within 15 days from delivery date.
After 15 days, we will charge the client for return orders with quality issues, 30% for proofreading and 50% for rework (30% and 50% of the total amount based on file length/page count).
The returned order will undergo proofreading first before we raise the request for refund.
The request for refund is only valid if the order did not meet our standards after proofreading it. We will request a revised copy from the client.
The refund policy is not valid for rush orders and returned orders with voices pre-approved by the client.
The turnaround time starts only upon the completion of the payment, and not from the time of file upload.
A customer is eligible for only one offer per order.
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