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Translation Terms and Conditions
Easy guide for our customers.
Translation Refund Policy (Audio/Video/Document):
  1. The refund policy is only valid within 15 days from delivery date.
  2. After 15 days, we will charge the client for return orders with quality issues, 30% for proofreading and 50% for rework (30% and 50% of the total amount based on file length/page count).
  3. The refund policy is only valid for audio or document files with grade A (Excellent) and B (Good) quality.
  4. The request for refund is only valid if the order did not meet our standards after proofreading it. We will request a revised copy from the client.
  5. The refund policy is not valid for rush orders and ones with poor quality audio and hand-written documents.
  6. The accuracy guarantee is not valid for rush orders and ones with poor quality audio and hand-written documents. Rework is also not valid.
  7. The turnaround time starts only upon the completion of the payment, and not from the time of file upload.

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